Massage therapy is a powerful way to help both the mind and body relax.

  By scheduling an appointment, you consent to receive massage therapy services.

• You understand that massage therapy is not a substitute for medical treatment or diagnosis, and that the therapist does not diagnose conditions, prescribe medications, or perform medical procedures.
• You confirm that you have received clearance from your physician to receive massage therapy if required for your condition.
• You understand that massage therapy may involve risks, including but not limited to temporary soreness, mild bruising, or aggravation of an existing or previously unknown condition.
• You agree to release Advanced Bodywork and the individual therapist from liability for any such outcomes.
• You agree to inform your therapist of all relevant health conditions, medications, and any changes to your health status. You understand it is your responsibility to communicate any discomfort during your session so adjustments can be made.
• You acknowledge that either you or the therapist may end a session at any time for any reason.
• You confirm that you have had the opportunity to ask questions and have received satisfactory answers prior to treatment. 

• A valid debit or credit card is required to reserve and hold all appointments.
• When booking online, your card information will be collected through the scheduling system. 
• When booking by phone or in person, your card will be collected at that time. This policy ensures appointment availability and supports scheduling integrity.
• Please book with the intention of keeping your appointment, as time is reserved specifically for you. 

• A minimum of 24 hours’ notice is required for all cancellations or appointment changes.
• Cancellations made with less than 24 hours’ notice, as well as missed appointments, will be charged 100% of the scheduled service fee.
• If a card is not on file, payment will be required before future appointments can be scheduled, and a card must be placed on file to continue booking.
• Late cancellations due to emergencies, illness, or weather may be waived at the therapist’s discretion.
• Please provide as much notice as possible so your appointment time may be offered to another client.

Requests to shorten a scheduled session within 24 hours of the appointment will still be charged at 100% of the original booking.  Your appointment time is reserved specifically for you. Last-minute changes reduce availability for other clients and do not change the value of the time that was set aside.

Failure to attend an appointment without notice, or requiring contact from the therapist to determine your status, will result in a 100% charge of the scheduled service.

A card on file may be charged accordingly. If no card is available, payment will be required before future bookings are accepted.

Repeated no-shows may result in a requirement for prepayment or restriction of future scheduling.

Please arrive a few minutes early to allow time for intake or preparation.

Appointments are scheduled to begin and end at specific times. Arriving late may result in a shortened session while still being charged the full service fee.

If the therapist is late, additional time will be added when possible or the service will be adjusted accordingly.

Please reschedule your appointment if you are experiencing fever, infection, or gastrointestinal illness (vomiting or diarrhea within 24 hours).

Your safety and the safety of others is the priority. Please avoid attending if you are contagious or unwell.

Weather-related cancellations will be handled with safety in mind. Please avoid travel in unsafe conditions.

Gift certificates are issued for services, not cash value, and are non-refundable and non-transferable.

They expire 12 months from the date of purchase unless otherwise stated. It is recommended to schedule well in advance of expiration.

Courtesy or promotional cards must be presented at the time of service. Failure to present a valid card will result in full payment being required. Tampered or altered cards are void.

All gift certificates and courtesy cards are subject to office policies.

Massage therapy services are strictly professional and non-sexual in nature.

Any inappropriate behavior, comments, gestures, or requests will result in immediate termination of the session and refusal of future service.

Full payment will still be required for the scheduled appointment time. Severe violations may be reported to local authorities in accordance with applicable laws.

Respectful behavior is expected at all times.

The therapist reserves the right to refuse service to any individual at any time. Reasons may include, but are not limited to:

• Repeated late cancellations or no-shows 
• Failure to follow office policies 
• Disruptive or inappropriate behavior 
• Safety or professional concerns 

Clients with repeated policy violations may be required to prepay for future appointments or may no longer be eligible for scheduling. 

Repeated violations of office policies may result in restricted scheduling privileges or termination of services.

Clients will be informed of policy violations and any required actions before future appointments are accepted.

These policies are in place to ensure fairness, consistency, and respect for both clients and the therapist’s time.